Text Messaging Terms & Conditions

Last updated: August 2026

Program name & description

Keys Smart CRM Text Messaging. Keys connects customers with local locksmith and roadside service providers. Through this program, a service provider uses a Keys-issued phone number to text the customers who contact them — sending appointment and service updates (booking confirmations, "technician on the way" ETAs, quotes, and order-ready notices) and replying to customers' questions. Messages are transactional and conversational; this is not a marketing or promotional program.

How you opt in

You opt in to receive text messages by directly calling or texting a service provider's published Keys phone number, or by submitting your phone number through their booking request form to request service. A provider only messages numbers that have first contacted them or requested service — no purchased, rented, or third-party lists are ever used. Consent to receive text messages is not a condition of purchasing any goods or services.

Verbal SMS consent procedure

Customers may request locksmith or roadside service by calling a service provider through a Keys-hosted provider website. Before sending SMS messages related to the service request, the provider obtains verbal permission from the customer. The provider asks:

"[Provider business name] uses Keys to send service-related text messages about your service request. Do you agree to receive text messages from [Provider business name] and Keys at this number, including booking confirmations, appointment updates, technician status and ETA updates, quotes, and service completion updates? Message frequency varies. Msg & data rates may apply. Reply STOP at any time to opt out or HELP for help. Consent to receive text messages is not a condition of purchase. Do you agree to receive these text messages?"

SMS messages are sent only after the customer affirmatively agrees. Consent is recorded with the applicable service request.

Message frequency

Message frequency varies and depends on your own service activity (for example, the updates related to a service request you have made).

Message & data rates

Message and data rates may apply, according to the plan you have with your mobile carrier.

How to opt out or get help

Reply STOP to any text message at any time to stop receiving messages from that number. Reply HELP for assistance. You may also contact us using the details below.

Privacy

Mobile phone numbers and opt-in consent collected for text messaging are never sold, rented, or shared with third parties for marketing or promotional purposes. See our Text Messaging Privacy Policy for details.

Support contact

For help with text messaging, email support@keysapp.com or visit our Contact Us page.